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Information for Parents and Carers



Summary of Child Protection Information for Visitors and Volunteers

Our school is committed to the highest standards in protecting and safeguarding the children

entrusted to our care.


Our school will support all children by:

Promoting a caring , safe and positive environment

Encouraging self-esteem and self-assertiveness

Effectively tackling bullying and harassment


We recognise that some children may be the victims of neglect, physical, sexual or emotional abuse. Staff working with children are well placed to identify such abuse.


At our school in order to protect our children, we aim to:

Create an atmosphere where all our children feel secure, valued and listened to

Recognise signs and symptoms of abuse

Respond quickly, appropriately and effectively to cases of suspected abuse



Everyone working with our children, their parents and carers should be aware that their role is to:

Listen and note carefully any observations which could indicate abuse

Not to attempt to investigate once the initial concern is raised

Refer to the Designated Senior Lead (DSL) immediately

Contact the Head or the Deputy DSL if the DSL is not available

Remember disclosures of abuse or harm from children may be made at any time

If anything worries you or concerns you, report it straight away


Safeguarding Policies:


Mapledene Primary School Safeguarding and Child Protection Policy

Prevent Policy

No Platform Policy

Where to find help should you need it


Sometimes we all need someone to turn to for advice and support.

We're glad to help and are happy for you to come in and talk to us.

In addition to what we can offer, here are some organisations that you might find useful:

Kooth is a free, anonymous and safe online mental wellbeing community for children and young people, aged 11 – 25 years old across Birmingham. Kooth is easily accessible and young people can sign up or login into the service by going to



KOOTH - Letter for Parent-Carer sessions

Early help is any intervention that tackles challenging circumstances early enough to prevent them from escalating. Early Help Teams work with various agencies using a multi professional approach to support children, young people and families.


Early Help can provide support with Mental Health, Healthy Relationships, Youth Support, Victim Support, Money Worries, Access to food and much more. For more information, please check the leaflet below:

From Birmingham with Love

We’ve all been through a tough time with Covid-19 and lockdown. 


The following organisations have partnered to provide services and support, which might make life a little bit easier...Birmingham Children’s Partnership includes: Birmingham City Council, Birmingham Children’s Trust, Birmingham and Solihull Clinical Commissioning Group, Birmingham Community Healthcare NHS Foundation Trust, Birmingham Women’s and Children’s NHS Foundation Trust, West Midlands Police and Birmingham Voluntary Sector Council. 


For more information, visit:

The Birmingham Children's Partnership Offer

Help for all families and children in Birmingham - help with food, finances, parenting, drug and alcohol abuse, bereavement, domestic violence and mental hea...

Child Exploitation Prevention

Child Exploitation Prevention

Emergency and ongoing help for Birmingham

Support for families


Emergency Help during Lockdown


SEND briefing parent webinar

Supporting your autistic child/young person during the Pandemic


Support for parents/carers of children with autism


Access to Education are offering support and guidance to parents and carers of children with autism



Autism West Midlands offer a range of support services to families and carers of autistic children including an information helpline, family outreach workers and support groups.


If you have any worries or concerns, the school team which supports your child's school for children with an autistic spectrum condition  (Communication and Autism Team) are available to discuss these with you on:


Mrs. Lockley, our SENCo, is also contactable via:

Spurgeons Young Carers Leaflet - We are here for you!

Domestic Violence Disclosure scheme:


What is the Domestic Violence Disclosure Scheme? Also known as Clare’s Law, the Domestic Violence Disclosure Scheme (DVDS) aims to give you the opportunity to make inquiries about the person you are in a relationship with if you are worried that they may have been abusive in the past.


The guides below provide information on how to make enquiries if you are in a relationship with someone you are worried about, or a friend or family member of someone who is.

Domestic Violence Disclosure scheme - Victim's Guide and Third Party guidance


Parent Link:



Food banks

The following organisations provide valuable help to individuals and families in our local area.

Some organisations do not require you to have a food voucher to visit them.

If you are in need of food, or any other form of support, please contact us and we will do all that we can to support you.



Acocks Green Foodbank


The Acocks Green Foodbank is open Tuesday to Friday between 10am and 12pm.

You do not need a food voucher to visit them.

They are located at Acocks Green Christian Centre, Rear of 100 Westley Road, Acocks Green, B27 7UL and can be contacted on 0121 707 2853.



The Trussell Trust


The Trussell Trust operates a nationwide network of food banks.

To find out how to get a voucher, contact your local food bank and they will be able to tell you which referral agencies they work with.

Your local Trussell trust food bank can be found online at:





Talking PANTS teaches younger children important messages like their body belongs to them and they should tell an adult if they're upset or worried.



NSPCC helpline

The NSPCC helpline provides help and support to thousands of parents and carers.

Whatever the issue, they're there 24/7 to keep children safe. 

Their helpline staff will provide expert advice and support.




CEOP online safety


CEOP is full of people who want to help you.

They work to keep children safe from sexual abuse and sexual grooming online.

They are there to help and advise you but if you feel that you or someone you know is in

danger then please call 999.

You can report to them if something has happened online which has made you feel unsafe,

scared or worried.





Barnardo’s transforms the lives of the most vulnerable children across the UK through the work of their services, campaigning and research expertise.

They believe they can bring out the very best in every child whether the issue is child poverty,

sexual exploitation, disability or domestic violence.





'Keep them safe' is a free online learning tool from Pace and Virtual College

which has been accessed by more than 29,000 parents and professionals (as of March 2016).


This 20-30 minute e-learning training course is a valuable source of information to: find out more about child sexual exploitation; learn the signs and indicators of when a child might be being exploited; understand the impact child sexual exploitation can have on families and know what to do if you suspect a child might be at risk of this abuse.




Birmingham Safeguarding Children Board


The safety and welfare of children - or child protection - is everyone's business.

Child protection means protecting children from physical, emotional or sexual abuse or neglect. It also means helping children to grow up into confident, healthy and happy adults. The parents and carers section of the BSCB website is about assisting parents or guardians in safeguarding and promoting the welfare of children and young people. 


If you are worried about a child or young person in Birmingham ring Children's Advice & Support Service on 0121 303 1888, or in an emergency the Police on 999






NCT support parents by giving them accurate, impartial information so that they can decide what’s best for their family, and they introduce them to a network of local parents to gain practical and emotional support.


They offer support with information and support in pregnancy, birth and early parenthood.

They campaign to improve maternity care and ensure better services and facilities for new parents. They also help to give every parent the chance to make informed choices and want to make sure that everyone has access to their services and activities.






When you’re living with a mental health problem, or supporting someone who is, having access to the right information - about a condition, treatment options, or practical issues - is vital.

MIND can help you find that information.